Thank you for shopping with AINSLIE WEAR INC. We are committed to processing and delivering your order as efficiently as possible. Please review the information below to understand our shipping procedures, estimated delivery times, and related policies.
Order Processing
All orders are processed after payment has been successfully authorized and confirmed.
Processing Time: 1–3 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotional events, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).
Shipping Destinations
We proudly ship to customers in many countries and regions around the world.
If we are unable to deliver to your location, we will notify you as soon as possible and provide available options.
Estimated Delivery Times
Delivery times begin after your order has been processed and shipped.
Destination
Estimated Delivery Time
United States
3–7 Business Days
Canada
5–10 Business Days
Europe
7–15 Business Days
Australia & New Zealand
8–18 Business Days
Other International Destinations
10–20 Business Days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Fees
Shipping costs are calculated during checkout based on the delivery destination, selected shipping method, and order value.
From time to time, we may offer free shipping promotions on qualifying orders. Any applicable offers will be displayed on our website during checkout.
Order Tracking
Once your order has been dispatched, you will receive an email containing tracking information if it is available from the shipping carrier.
Please allow up to 48 hours for tracking information to become active after shipment.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other government fees may apply depending on your country’s regulations.
These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated during checkout.
AINSLIE WEAR INC is not responsible for customs charges or delays caused by customs clearance procedures.
Delivery Delays
While we work hard to deliver every order on time, delays may occur due to circumstances beyond our control, including:
Customs inspections
Severe weather conditions
Transportation disruptions
Public holidays
High shipping volumes
Carrier operational issues
Natural disasters or other force majeure events
We appreciate your patience if unexpected delays occur.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, your order may be delayed, returned, or deemed undeliverable.
If you notice an error after placing your order, please contact us immediately. Address changes may not be possible once an order has entered processing or has been shipped.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact our customer support team as soon as possible.
To help us investigate the issue, please provide:
Your order number
Tracking number (if available)
A description of the issue
Photos of the damaged item and packaging (if applicable)
We will work with the shipping carrier to determine an appropriate resolution.
Multiple Shipments
In some cases, items within the same order may be shipped separately due to inventory availability or warehouse logistics.
If this happens, you will receive separate shipment confirmations and tracking information for each package.
Order Changes & Cancellations
Orders may only be modified or cancelled before they enter processing.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Please contact us immediately if you need assistance with your order.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us.
