At AINSLIE WEAR INC, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. Please review our Returns & Exchanges Policy below before submitting a return or exchange request.
Return Eligibility
You may request a return within 30 calendar days of receiving your order.
To qualify for a return, the item must:
Be unused, unworn, and in its original condition.
Be returned in the original packaging, including any tags or accessories (if applicable).
Be free from damage caused by misuse, wear, or improper handling.
Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
For hygiene and product integrity reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
Earrings that have been worn or opened.
Personalized or custom-made jewelry.
Gift cards.
Clearance or Final Sale items marked as non-returnable.
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.
Exchanges
We are happy to offer exchanges for eligible products, subject to stock availability.
If your preferred replacement is unavailable, you may choose to:
Receive a refund (if eligible).
Exchange for another item of equal value.
Pay or receive the difference for items with a different price.
Exchange requests must be submitted within 30 calendar days of delivery.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
Your order number.
A brief description of the issue.
Clear photos of the item.
Photos of the packaging, if applicable.
After reviewing your request, we will determine the appropriate solution, which may include a replacement, exchange, or refund.
How to Request a Return
Before returning any item, please contact our customer support team to request return authorization.
Please include:
Your full name.
Order number.
Email address used for the purchase.
Reason for the return.
Photos if the return relates to damage or a product issue.
Once approved, we will provide detailed return instructions.
Please do not send items back without prior authorization, as this may delay or prevent processing.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is the result of:
A damaged item.
A defective product.
An incorrect item sent by us.
For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages that are lost during transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
Refunds will be issued to the original payment method.
Refunds are typically processed within 5–10 business days after approval.
The time required for funds to appear in your account depends on your bank or payment provider.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to our error.
Order Cancellations
Orders may be cancelled only before they enter processing.
If you need to cancel your order, please contact us immediately after placing it.
Once an order has been processed or shipped, cancellation may no longer be possible.
Refused or Undeliverable Shipments
If a package is refused, returned due to an incorrect address, or cannot be delivered because customs requirements were not completed, any eligible refund may be reduced by the original shipping costs, return shipping fees, or other applicable handling charges.
Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us.
